Smarter on-call guidance with suggested next steps

Aptible AI has come a long way in just a few short weeks.

Everything we’ve built has been inspired by the SRE teams we’ve spoken with, and this particular feature was developed in response to a few common problems. Specific and in-depth knowledge of certain systems typically resides with a few key engineers, making on-call difficult for anyone who may be less familiar with those systems (and leading to those tenured engineers getting pulled in to every incident). This generally leads to high stress and longer time to resolution.

To address that problem, Aptible AI now offers suggestions for next steps.

Suggested Next Steps

On-call engineers aren’t always confident about what to do next, either because of the high stress situation or because of a lack of knowledge about the affected services. Ask Aptible AI, “what should I do next?” and it will give you smart next step suggestions during an incident. Here’s how it works:

• Aptible AI has access to your runbooks and, with time, learns how you typically handle incidents by observing your team’s interactions and troubleshooting steps. Based on that information, it can provide suggestions on what you could try out next.

• From Slack, you can choose (and execute) your next course of action using Aptible AI.

  

Other improvements

• Single tenancy option for high security/compliance companies

• Improved bot response times and increased tool choice accuracy

• Improved support for:

  • Datadog

  • InfluxDB

  • Grafana

  • Sentry

  • PagerDuty

  • Papertrail